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Ms. Diane is out sick today, so I am all alone at the salt mines. Nice boss lady covered for me so I could go to lunch, and I snagged the W magazine that was hanging out in the kitchen for later perusal.
I have a piece of advice for potential customers: if you want good customer service, don't insult me or my newspaper, or compare it unfavorably to other newspapers. Really, just don't. I almost didn't call this dude back, because he was so condescending. Then he called back, and was even more condescending. Honey, I don't need the 2% of the small amount your ad will cost. Don't be a jerk.
And he wasn't the only one. I was actually relieved that another customer is stopping his ad; every time he calls, it's a drama. I think we'll still make it as a company without your twenty bucks a week, buster. Yeah, yeah, go spend three times as much on that other paper. I'm sure you'll get *plenty* of calls. No, I don't really care that the other handyman ads don't have a license number in them. I'm not required to ask for one. No, this isn't Florida. Why don't you go back there, then? That's a good boy.
Sigh... it's a good thing I have dark chocolate M&Ms!
I have a piece of advice for potential customers: if you want good customer service, don't insult me or my newspaper, or compare it unfavorably to other newspapers. Really, just don't. I almost didn't call this dude back, because he was so condescending. Then he called back, and was even more condescending. Honey, I don't need the 2% of the small amount your ad will cost. Don't be a jerk.
And he wasn't the only one. I was actually relieved that another customer is stopping his ad; every time he calls, it's a drama. I think we'll still make it as a company without your twenty bucks a week, buster. Yeah, yeah, go spend three times as much on that other paper. I'm sure you'll get *plenty* of calls. No, I don't really care that the other handyman ads don't have a license number in them. I'm not required to ask for one. No, this isn't Florida. Why don't you go back there, then? That's a good boy.
Sigh... it's a good thing I have dark chocolate M&Ms!
